We would love to hear from you!
We are available for your questions, concerns, or general comments. Please feel free to send us an email at any time using our contact form. We answer inquiries promptly Monday through Friday, 9am to 3pm, Pacific Time.
NOTE: Please refer to your order number in the subject line of all emails regarding order inquiries, if you do not know your order number please reference the pet name and order mailing zip code.
If you have a question about our products or your order, the answer is likely already posted on our Frequently Asked Questions page. If you have a question please check our FAQ Page prior to contacting us by email.
Send us a message
- We promise 24-hour mailing (Monday thru Friday).
- We send all orders via U.S. First Class Mail (same service one uses to pay a bill by mail).
- Most orders arrive in 3 to 5 business days*, but some do take longer.
- We do refill any order that fails to arrive within 12 business days free of charge. (Please do not contact us prior to 12 business days from the day you placed your order. Prior to that, all we can tell you is that your order has been mailed to the requested address.)
* Business days do not include Sundays or Federal Holidays